Able Made accepts of unworn, unwashed, undamaged or defective merchandise for full refund or exchange within 30 days of original purchase. Outside North America, we cannot accept cross-border returns. Refunds will be made in the form of the original payment. Items should be returned new, unused, and with all Able Made garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Using a pre-paid label?
All items that are eligible for return will come with a free pre-paid UPS Ground return label. Please fill out the return section of the packing slip and place it inside the box with your return. Please follow the below steps:
1. Fill out the return reason section on the original packing slip
2. Place all items in their original packaging and the packing slip into a secure box or envelope mailer
3. Peel off the prepaid UPS return label and affix it to the outside of your shipping box
4. Drop the package off at a UPS location
No shipping label?
Place returned items in a box. Fill out a reason for your returned item.
Please send to:
Able Made Returns
268 Ridgewood Road
West Hartford, CT 06107
Please allow 2-3 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email when our team has processed your refund so you know it’s on the way!
International Returns
At the moment we aren’t able to issue return labels to our lovely customers outside of the US or cover the cost of return shipping, but we’ll help you process a return, and rush to get you a refund once we receive your return. You can send your return back to us directly using your preferred courier service.
Questions or Concerns?
Please contact customer service at hello@ablemadeshop.com.
